technician – TruXter Tech

I get it, you are calling someone to help you with something you are incapable of fixing yourself. You want to make sure you called the right person. Don’t confuse “Feeling a person out” with relentlessly challenging a battle of wits with a person who just wants to get the job done so he can go to the next location. You have to keep it professional.

The I.T. guy is a person who does everything like a normal person. Eats lunch, even if your job is an emergency and the puppies in the back are slowly catching on fire. The I.T. guy needs to eat. Be respectful. Move the puppies elsewhere.
Here’s a couple topics to consider when you want to talk to the i.t. guy

When you are on the phone giving them an idea of what’s wrong with your computer:
If something is broke or doesn’t work, don’t say “Nothing is working”. because you now told him your computer is not worth repairing, or you sent him on a goose chase of wasted time trying to find the problem. If everything is broke then he has to check hardware, when in the end it could mean you hit the mute button and didn’t realize it. Totally different issues.
Don’t ever say “I don’t know… You’re the I.T. Guy”.
don’t say “It was working fine before you guys came out last time”. If it was working fine, then why did they come out? Is that normal that people just come out while on the clock and hang out with you and start digging into your computers?

When someone is working on your computer:
Don’t complain on and on about anything. No one wants to work around that. Yes you all complain.
Don’t start tacking on more problems you have while the technician is still trying to diagnose what you called him out for.
Don’t ever say “I tried that”. Ever. Man, I was just reaching for the mouse…
Don’t “quiz” the technician before,during, or after repair. If you’re qualified to quiz, fix it yourself. That’s how you get “Sorry I didn’t find anything wrong, here’s my bill for trip fee and diagnosis”. You called him for a reason, tell him what the reason was. Those quizzes can turn into completely un-technical content. So having a battle of wits with a computer guy is just dumb, he does not care how much you know about soil samples and he isn’t here to test if he knows more about it than you.
Don’t take control of the computer while the technician is still trying. It’s pretty creepy to have someone come up and slide their hand onto yours (reaching for the mouse) while you’re trying to work. Or sit in your lap for that matter.
While he is working and thinking and trying to come up with a solution, don’t start saying panic stuff like ‘OH MY GOD, DUDE!!!! WHOLY CRAP”. He is focused and you are blowing his attention.
Don’t ask him personal stuff unless you want to hear personal stuff.
Don’t rattle on and on about your problems. He is a computer guy, not a therapist.
No he can’t fix your microwave.
Don’t be over protective of your computer. He can’t work if you are constantly restricting him from doing things. Just as bad as tying a hand behind his back. Hide your selfies before he gets there if you have issues.
Give him space.
Don’t exaggerate.
Don’t pretend to understand, don’t ask for detail about something when you aren’t even listening anyway
Don’t tell him he is working on the wrong thing if your are the one who told him what the symptoms were during initial call.
Don’t bump any body parts on the guy while you are reading over his shoulder. In fact, don’t read over his shoulder. He’s not going to steal your company’s secret documents.
Don’t cough on his back,neck,top of his head while reading over his shoulder. Infact, GTF back and don’t breath on him.

The big one is the quiz game. Don’t quiz the i.t. guy.
I.t. guys have to deal with this stuff 100% of the time. Coworkers who think they can do his job and he is a waste of company money, other i.t. guys.
Anytime you hear someone talking about a problem and you want to just suggest something. You get treated like you told them their mom smells like fish and they should fix their computer with wet bologna.
It becomes tiresome that every time you go to a job you spend the first 15 minutes getting mentally felt up by the village idiot .
He got his job knowing his stuff. You don’t quiz your butcher, hair dresser, traffic cop, librarian, doctor, cab/taxi/uber driver, pilot or even your president. These are people YOU SHOULD quiz. Not the guy trying to fix your machine. Sure, you can question why he charged you for a hard drive and motherboard replacement when all he did was fix your icons. Yeah … question that for sure. but let the man start working. You’re just making it take longer
After the work is through, and you ask the the I.T. guy what the problem was, don’t follow up each answer he gives with “why”. You sound like a 5 year old.

When he says “So can you tell me what’s going on with the computer?”, replying with “You tell me, you’re the IT guy”, I promise he has a million and one comebacks that would lose a customer. So don’t. It’s not even humorous, to anyone.
Be truthful, and get to the point, then get out of the way.

If you’re an IT guy who got sent here, here’s a video to watch. I.t Guy vs Sales guy.

**Warning: Angry Typos Ahead**

Today, I will be taking my Cable box back to Comcast. They have taken it too far
I have been dealing with my neighbor’s dog (she’s a puppy) digging up my comcast connection, for several months now.
I have received insane bills from Comcast And a few other issues that I don’t feel like looking up so here it is in Bing.

Yesterday I decided to try the chat thing, because phoning in my issue of the neighbor’s dog resolved nothing.

TruXter: My Issue: Neighbor’s dog digs up my cable, I have had you guys out a few times re-bury the line. I requested conduit, was told over the phone it would be used. Technicians all say it can’t be done.. I just now came in the house after covering chewed

analyst Dani Mae has entered room

Dani Mae: Hello TruXter, Thank you for contacting Comcast Live Chat Support. My name is Dani Mae. Please give me one moment to review your information.

Dani Mae: Hi

Dani Mae: Welcome to comcast

TruXter: hi.

Dani Mae: Thank you for that information TruXter

Dani Mae: May I know what would you like to do?

TruXter: Is there any way I can get a manager or a foreman to come out with the technician next time to bury my cable? and can you ask them not to request to come in my house anymore? the issue is in the neighbor’s yard.

TruXter: They have replaced the splice in my attic 3 times now as if that solved the issue. I need the cable in conduit or something that a dog can not bite through.

TruXter: The cable box is in my neighbor’s yard. 6 feet of cable gets dug up with in just house of the tech’s burying it.

TruXter: hours*

Dani Mae: To answer you suggestion about a manager, I believe that is not possible since only technician process that

TruXter: Someone needs to come out and over see this. This is the very last time I will let this happen. I will change services. I am sick of this.

Dani Mae: And about your request about conduit

Dani Mae: We do not have that, but we only can drop bury your cable line

Dani Mae: For conduit, you can buy that at your local store

TruXter: I can’t watch tv while the dog chews on the line. I can barely surf the internet that I am paying crazy fees for. this is nuts.

TruXter: You mean. with all of the customers that this company has, I am the only person?

Dani Mae: I understand that, where is your cable lines now placed?

TruXter: why did it cost me $200 to get my house connected? they used wire that I already paid for to begin with.

TruXter: the cable box is in the neighbor’s yard. 6 feet from my fence.

Dani Mae: I see, please inform the owner and let them contact Comcast, so we can schedule them.

TruXter: The neighbor and I buried the cable last time while the tech watched.

TruXter: This needs to be fixed, and someone who can make these guys give me the service I am paying so much for.

TruXter: needs to make sure it’s done.

Dani Mae: Sure

Dani Mae: Have you tried calling 1-800-XFINITY (934-6489)

TruXter: can you check my records and see I have done this several times?

Dani Mae: Sure

Dani Mae: It shows here that Drop bury has been completed as requested already

TruXter: ….

TruXter: and dog dig has already happened.

Dani Mae: Would you like to request another drop bury?

Dani Mae: And have you called already for a schedule?

TruXter: yeah sure. and when he is done, can you send him back three hours later to replace the line again because the dog is just going to dig it back up. and tell to take a lunch and come right back… Or send someone with authority to look at this and see it is a slop job and someone is milking your clock at my expense.\

TruXter: Thank god I run a website and have a good camera. This is my final month. you people are leeches.
Type Here:

After this. I called Comcast to solve the issue of the lightly buried cable in the yard with a big puppy who digs a lot, and to understand why just last month I was told that on this bill, my bill would be reduced, yet it’s still at regular $88. When she told me this month my bill would show the changes I asked why she said “because you already paid this month”. Ok. Makes sense.
So I call and start asking why my bill isn’t reduced. The lady that answered, forwarded me to another person who I assume is their “quick excuses guy”. because this dude was just out to win an argument.
I asked why my bill was regular price, and the guy said that it was because I owe $160 for not paying last month’s bill. I told him he was nuts and explained that I paid $160 last month also, and 160 the month before, and keep getting told I am late on my bill. The guy said and I quote “we bill for service before you receive service”. My eyes rattled in my head. I explained to him that every month I have been going through this, and I have not have had service. Since the dog eats my cable. The man said “then you need to speak to the neighbor” and I flipped out on him. “No, you need to get your stuff straight because I am a customer and you are providing a service, you are asking me to make this an issue between the neighbor and I. You can’t tell me that will all of the customers you guys have, I am the only person with this issue. ” Considering how many houses have dogs, there is a really good chance this has been issue on many occasions.

Now understand, the last time I talked to a technician, he was watching me and the neighbor bury the cable ourselves while he just stood there telling me I should kick the neighbor’s dog and cover the spot with rat traps. The neighbor didn’t like that, and I didn’t like that. I asked the Comcast technician why they don’t just bring 8 feet of conduit and get this over with he said and I quote “Job security, we always make sure each other has work”. At my expense no doubt.

Comcast. Your service has done me no service and I will forever refuse you. I will warn everyone I know, just how you treat Customers and how your answering team and all of your help team, are the trashiest people you can have work for you. When you guys go out of business, you might want to worry about the scum you hire, and possibly the way you treat them and tell them to treat you customers. I love your bandwidth, I hate your bandwidth cap, and I hate that your basic cable is lower resolution than any other broadcast. Local resolution from antenna is 740p minimum where I live, your basic cable is less than 480i. That is pathetic and nothing justifies charging for that.

Can’t say I will miss you when you are gone.

**Update**

Just got off the phone with comcast. Called to cancel my service. Man asked me why I was cancelling service. I rattled on for 15 minutes . taking maybe three breaths while trying to think of everything that has gone on since I signed up.
He was like “yeah, I would leave also, Sorry this has happenned to you, you will be receiving a credit soon”.
and that was it. no telling me I am wrong, no selling me a bigger bundle.

Doin it right. for once.

**Update 2**

Logged in to see my Comcast bill information and to make sure that all of the statements were true, that I would recieve a credit to my account and got a notice to provide a valid email address. but in back I could see my bill. Lots of junk going on back there. Of course I tried three different ways of handling that page so I could see the bill. They all signed me out instantly.

My Comcast Bill

I have no idea what is going on below that point. Could be a pot of gold, could be a bag of chewed up rubberbands. The reason I am trying to log in is to see if I got the credit I was told I would get, since they ripped me off of last credit, and to see if I upset someone enough they decided to change my bill up and really stick it to me. You can’t doubt people anymore in either direction. Good or bad.
Needless to say. I have not been able to scroll all the way down. That stupid pop up asking me to show another email address blocks my view.

**update 3**

All devices were taken back the day I posted this. No arguments, no denying anything. In fact i think the little lady behind teh counter kind of wanted me.

here is their big technical wall of tv screens updated from earlier this year.

ghettovision

Now here is what comcast says I was supposed to pay last month.

Comcast bill

Now… If that was in fact what I was “supposed to pay”. Then why in the blue hell would I pay this ?

Comcast payment

It’s as if the kid I was trying to get help from but only wanted to argue with me, decided to make it look like I am a moron and don’t know how to internet. Now, understand, my bill is usually $79 before “additional charges”. So um. $200 minus 141, but this month’s bill is only $88.06 ? What? Which idiot in that establishment is going to show me how this works, and which idiot in that company is going to translate what that guy said, to non bull %^&* and make it make sense?

But I have to thank him for showing me I needed to open my mind. I love direct tv and uncapped 4G Internet.

Tag: technician

How to Talk to the I.T. Guy

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