Comcast chat

Posted onAuthorTruXter5 Comments

**Warning: Angry Typos Ahead**

Today, I will be taking my Cable box back to Comcast. They have taken it too far
I have been dealing with my neighbor’s dog (she’s a puppy) digging up my comcast connection, for several months now.
I have received insane bills from Comcast And a few other issues that I don’t feel like looking up so here it is in Bing.

Yesterday I decided to try the chat thing, because phoning in my issue of the neighbor’s dog resolved nothing.

TruXter: My Issue: Neighbor’s dog digs up my cable, I have had you guys out a few times re-bury the line. I requested conduit, was told over the phone it would be used. Technicians all say it can’t be done.. I just now came in the house after covering chewed

analyst Dani Mae has entered room

Dani Mae: Hello TruXter, Thank you for contacting Comcast Live Chat Support. My name is Dani Mae. Please give me one moment to review your information.

Dani Mae: Hi

Dani Mae: Welcome to comcast

TruXter: hi.

Dani Mae: Thank you for that information TruXter

Dani Mae: May I know what would you like to do?

TruXter: Is there any way I can get a manager or a foreman to come out with the technician next time to bury my cable? and can you ask them not to request to come in my house anymore? the issue is in the neighbor’s yard.

TruXter: They have replaced the splice in my attic 3 times now as if that solved the issue. I need the cable in conduit or something that a dog can not bite through.

TruXter: The cable box is in my neighbor’s yard. 6 feet of cable gets dug up with in just house of the tech’s burying it.

TruXter: hours*

Dani Mae: To answer you suggestion about a manager, I believe that is not possible since only technician process that

TruXter: Someone needs to come out and over see this. This is the very last time I will let this happen. I will change services. I am sick of this.

Dani Mae: And about your request about conduit

Dani Mae: We do not have that, but we only can drop bury your cable line

Dani Mae: For conduit, you can buy that at your local store

TruXter: I can’t watch tv while the dog chews on the line. I can barely surf the internet that I am paying crazy fees for. this is nuts.

TruXter: You mean. with all of the customers that this company has, I am the only person?

Dani Mae: I understand that, where is your cable lines now placed?

TruXter: why did it cost me $200 to get my house connected? they used wire that I already paid for to begin with.

TruXter: the cable box is in the neighbor’s yard. 6 feet from my fence.

Dani Mae: I see, please inform the owner and let them contact Comcast, so we can schedule them.

TruXter: The neighbor and I buried the cable last time while the tech watched.

TruXter: This needs to be fixed, and someone who can make these guys give me the service I am paying so much for.

TruXter: needs to make sure it’s done.

Dani Mae: Sure

Dani Mae: Have you tried calling 1-800-XFINITY (934-6489)

TruXter: can you check my records and see I have done this several times?

Dani Mae: Sure

Dani Mae: It shows here that Drop bury has been completed as requested already

TruXter: ….

TruXter: and dog dig has already happened.

Dani Mae: Would you like to request another drop bury?

Dani Mae: And have you called already for a schedule?

TruXter: yeah sure. and when he is done, can you send him back three hours later to replace the line again because the dog is just going to dig it back up. and tell to take a lunch and come right back… Or send someone with authority to look at this and see it is a slop job and someone is milking your clock at my expense.\

TruXter: Thank god I run a website and have a good camera. This is my final month. you people are leeches.
Type Here:

After this. I called Comcast to solve the issue of the lightly buried cable in the yard with a big puppy who digs a lot, and to understand why just last month I was told that on this bill, my bill would be reduced, yet it’s still at regular $88. When she told me this month my bill would show the changes I asked why she said “because you already paid this month”. Ok. Makes sense.
So I call and start asking why my bill isn’t reduced. The lady that answered, forwarded me to another person who I assume is their “quick excuses guy”. because this dude was just out to win an argument.
I asked why my bill was regular price, and the guy said that it was because I owe $160 for not paying last month’s bill. I told him he was nuts and explained that I paid $160 last month also, and 160 the month before, and keep getting told I am late on my bill. The guy said and I quote “we bill for service before you receive service”. My eyes rattled in my head. I explained to him that every month I have been going through this, and I have not have had service. Since the dog eats my cable. The man said “then you need to speak to the neighbor” and I flipped out on him. “No, you need to get your stuff straight because I am a customer and you are providing a service, you are asking me to make this an issue between the neighbor and I. You can’t tell me that will all of the customers you guys have, I am the only person with this issue. ” Considering how many houses have dogs, there is a really good chance this has been issue on many occasions.

Now understand, the last time I talked to a technician, he was watching me and the neighbor bury the cable ourselves while he just stood there telling me I should kick the neighbor’s dog and cover the spot with rat traps. The neighbor didn’t like that, and I didn’t like that. I asked the Comcast technician why they don’t just bring 8 feet of conduit and get this over with he said and I quote “Job security, we always make sure each other has work”. At my expense no doubt.

Comcast. Your service has done me no service and I will forever refuse you. I will warn everyone I know, just how you treat Customers and how your answering team and all of your help team, are the trashiest people you can have work for you. When you guys go out of business, you might want to worry about the scum you hire, and possibly the way you treat them and tell them to treat you customers. I love your bandwidth, I hate your bandwidth cap, and I hate that your basic cable is lower resolution than any other broadcast. Local resolution from antenna is 740p minimum where I live, your basic cable is less than 480i. That is pathetic and nothing justifies charging for that.

Can’t say I will miss you when you are gone.

 

**Update**

Just got off the phone with comcast. Called to cancel my service. Man asked me why I was cancelling service. I rattled on for 15 minutes . taking maybe three breaths while trying to think of everything that has gone on since I signed up.
He was like “yeah, I would leave also, Sorry this has happenned to you, you will be receiving a credit soon”.
and that was it. no telling me I am wrong, no selling me a bigger bundle.

Doin it right. for once.

 

**Update 2**

 

Logged in to see my Comcast bill information and to make sure that all of the statements were true, that I would recieve a credit to my account and got a notice to provide a valid email address.  but in back I could see my bill. Lots of junk going on back there. Of course I tried three different ways of handling that page so I could see the bill. They all signed me out instantly.

My Comcast Bill

My Comcast Bill

 

I have no idea what is going on below that point. Could be a pot of gold, could be a bag of chewed up rubberbands.  The reason I am trying to log in is to see if  I got the credit I was told I would get, since they ripped me off of last credit, and to see if I upset someone enough they decided to change my bill up and really stick it to me. You can’t doubt people anymore in either direction. Good or bad.
Needless to say. I have not been able to scroll all the way down. That stupid pop up asking me to show another email address blocks my view.

 

**update 3**

 

All devices were taken back the day I posted this. No arguments, no denying anything. In fact i think the little lady behind teh counter kind of wanted me.

here is their big technical wall of tv screens updated from earlier this year.

ghettovision

ghettovision

Now here is what comcast says I was supposed to pay last month.

comcast bill

Comcast bill

Now… If that was in fact what I was “supposed to pay”. Then why in the blue hell would I pay this ?

comcast payment

Comcast payment

It’s as if the kid I was trying to get help from but only wanted to argue with me, decided to make it look like I am a moron and don’t know how to internet. Now, understand, my bill is usually $79 before “additional charges”. So um. $200 minus 141, but this month’s bill is only $88.06 ? What? Which idiot in that establishment is going to show me how this works, and which idiot in that company is going to translate what that guy said, to non bull %^&*  and make it make sense?

But I have to thank him for showing me I needed to open my mind. I love direct tv and uncapped 4G Internet.

 

 

World of Warcraft: Mists of Pandaria Beta

Posted onAuthorTruXter

This is what I have heard about the game (sorry but I can’t get my friend to write it here, but he posts it to his 3 friends [that don’t play games at all] on facebook)

I will be updating this with quotes I get straight from my friend on Facebook as they come.

World of Warcraft: Mists of Pandaria Beta was well over a 17 gigabyte download once i got logged it took me one entire day to complete one quest because there was so many people testing the new beta expansion for WoW

In a phone conversation trying to get him to write on here, he said that Pandaria is so full of people it’s hard to quest and there have been so many changes in World of Warcraft in this beta expansion, everything feels like a hand to hand combat and he is short range and gets leveled by long range.

Sorry all, I never get the Blizzard beta. For some reason they have always excluded me.

Internet Explorer (No Add-ons) – How to

Posted onAuthorTips Of Tech

How to use Internet Explorer with No Add-ons
If you have been wondering how to surf the intenet with most of everything turned off, to prevent exploits to each of your typical add-ons. Here you go.

right click desktop and select “create new” and then select “shortcut”.
The command you need that shortcut to run is
“C:\Program Files\Internet Explorer\iexplore.exe” -extoff

Then name your shortcut
Internet Explorer (No Add-ons)

Then again right click the file, select “properties” now change the icon to something that looks nothing like internet explorer. I select the padlock. To distinguish the difference between the stripped internet explorer and regular internet explorer.

Playstation 4 Late 2013 – Rumor

Posted onAuthorTruXter

Rumor says that Playstation 4 should be launched in time for Christmas 2013.
Found on Digital Mojo is a page saying that Playstation intends to launch the next Playstation Console before the next Xbox console.

Let’s just hope this doesn’t leave Microsoft’s Xbox team rushing to to get a release out to compete with Sony Playstation.

also Noted here

Further reading says that the Xbox crew is working on two console releases. One is a lesser and should be released sooner than the next Playstation, but the full actual new Xbox release should be a short time after the Playstation 4.

Facebook Photo like leeches

Posted onAuthorTruXter

I have been noticing these low life attention deprived wastes of skin karma forging peices of uselessness posting images of people who are unfortunate enough to look like they are worse off than the scum who is requesting people click like.
Why do they do this?
Simple, the more the people who share this image, the more the chances that the guy posting the image can be seen by more people.
Whats sad is these people don’t even have to be intelligent enough to come up with a good story. Just a simple “click like if cancer is beautiful ” or “click like if you hope this baby lives”. Yep. Just saw it. That one just happened. I hate that some of my friends fall for that scam. Maybe it’s to meet girls or guys, or crowd source to get people who might listen to their rap album. I don’t know, but this type of crowd sourcing is disgusting and deserves no help. Do not hit the like button their page, instead leave a message warning others what this is. If they have messages turned off, then they know that they are a piece of trash.
People, these are not kind people. You clicking like does nothing but help that guy on Facebook get friends by exploiting a harmed child..
Dear Facebook friends.
Don’t click like, do not share those images.

“This girl has cancer, click Like if you think she is beautiful” Fact is, he found a pathetic looking picture in Google and is leeching off of this person’s misfortune by showing their picture off like that.
“This baby was born too soon from a crack momma, click like if you hope she will live”. This person needs to be kicked in the junk.

The person in the photos, will never know their photo is being distributed in such a way. and if they do find out, they have no say in the action taking place. And the rare occasion you see a person with a photo that resembles the victim, saying they are happy that it is being shared, most likely is the same con artist, with another photo of the victim.
Instead, if your Facebook friends click like or share, please send them this link,if you cant explain it to them.

Something I shared trying to explain this immoral scam to a Facebook friend

A lot of the people who do it, just Google the most pathetic picture “cancer,burn victim, burn victim with cancer” and post it on their page and write one paragraph and say “click like if you think she is beautiful”

and then it turns out he is a local unsigned rapper wanting to get 200000 followers so they can get a record deal.

Because you are just most likely help promote some jackwad’s next coming album, instead of showing love for the unfortunate.

 

GTA V News – Max pain 3 players can be reused in GTA V

Posted onAuthorTruXter

Grand Theft Auto five announced that Rockstar lets you import your Max Paine 3 Character into GTA V
On Rockstar’s site

And more here on Xbox Live site

A feature debuting in Max Payne 3 and carrying over to Grand Theft Auto V and future appropriate titles, Crews go beyond traditional online clans by allowing players to join large public Crews or simply create a private Crew that members can customize. In this way, Crews help players keep the fight alive from match to match – and even across titles – through the Rockstar Games Social Club, which will keep track of Crew stats, including Feuds

Of course seeing the Xbox live link.
Let’s me know that the pc version will most likely be Games for windows live again.

Discuss more on The GTA CLans Forums

Dear Verizon Fios

Posted onAuthorTruXter

Are you not in Houston?
No matter what address I type into the Verizon Fios website to see what deals are in my area, I get a notice saying that I can’t be found.

Come to Houston please. 25/25 bandwidth would crush Comcast and take half of their unsatisfied customers away.
Every person I ask information about Verizon Fios, responds with “What’s Verizon Fios?”. I tell them the deals I see online and they look at me in disbelief.

Tell me Verizon, Do you have Fios in Houston area?
I need to get away from Comcast and I need to now.
I have done months with no service because they didn’t bury the line properly. When I finally got help from them, I got offered $20 discount for last month only. Not the previous 8 months. From the start they stuck me with a $200 install fee, to use my wires. After I called about it, the girl who barely spoke English (but still answered the English line[I pressed 1 for English]) told me “I can do nothing, your bill is your bill”

The alternative is AT&T, and they are worse with customer than Comcast, and that’s a big statement. I can’t quote anything because I left their cell phone plan almost 10 years ago and vowed I would never go back again.

I am considering ditching all internet and television (except local broadcast) April 1st because of circumstances here. Which leaves me letting go of quite a few websites.

Please. Tell me Verizon, are you sporting Fios in Houston?

Nerdism induced Consumerism

Posted onAuthorTruXter1 Comment

Nerdism induced Consumerism.Consumerism induced Nerdism ?
Yet another reason why I am leaving the tech world. What I call “Nerdism Induced Consumerism”.
Why do we try and be more geeky or if anything show that we can appear geeky and that we can afford the latest trends.
Nerdy Trends? Why is geeky a trend? The more geeky people try and project themselves as, the more expensive the junk gets and well, less geeky. I want my operating system so complicated, you freaks can’t use it. I want my tech so techy, I am constantly learning more. Not complacent with bubbly puffy buttons that do everything, until the next puffier fluffy buttons version gets sold to me. Yet they still have not created a remote control locator that is built into the tv.. but sure enough they give you so few buttons on the tv, you have to have a remote.

Look how technical your tv has become. Most tvs these days run on Linux.. Is that not geeky? Question here is why in the heck is it so dang expensive now ? because it’s hot. Even though a tv these days does not seem half as durable as an old CRT. The image looks a ton better. But not that dang much.

To have a decent tv, you have to have a ton of gadgets. Blue-ray player , satellite or direct tv or cable that is broadcasting in High def. Roku box, Google Tv, Apple Tv. Along with your 27 inch wide screen monitor on your computer, Subscribed to netflix, hulu, and YouTube movies (isn’t that Google TV ????? WTF). Laptop that has a 17 inch monitor but thin as a blade with HD capability, along with your what ever PAD, and cell phone with a 5 inch or greater screen that plays in the latest highest resolution, of course subscribed to all of the same stuff your other gadgets are, and yes some subscriptions make you pay a little more for each device added. Then comes the XM and Hybrid Digital radio with mp3 player and mass storage device in your car, along with on star and GPS that you are subscribed to.

What does it all cost? and why do we pay for it? When did geeky become cool?

All of that stuff, all of the geeky stuff you are buying, the real geeks were building that for themselves. KnoppMyth boxes (DVR), cheap Mp3 players with 2 gig capacities connected to our car stereos by way of multi-disk player input connections. The fun was building that and making it work. Not just driving somewhere to have someone install it for you and then telling your friends that you are on top of tech. That’s not tech. That’s douchebagetry mixed with consumerism. It’s fine if you like things and want things, but to feed you guys, the industries are stealing our works, and making everything simple for the simple minded. Forcing us to become stale (bby way of not having anymore challenges). They are not evolving and trying to do the next major step to motivate more original thought. They are making fluffy buttons for the morons who have no sense of creativity and no understanding of anything great than push a button and say “look what I built”.. Example…. Look at Apple. Now look at the owner of Apple products. Now look back at Apple, Now look at the customers..Do you see it? Pastel 80’s Polo shirt, with white shorts  and white tennis shoes, hair spray and a scarf.

I’m done with all of that.

Give me a 70’s muscle car. Take my computer, take my phone, take my tv. I am done. It’s time to sit back and save money and not care who has what and how cool it is that they can draw this in Photoshop, or if they have a mac or windows machine, because I just don’t care. I never really did. I always wanted to do things as cheap as possible and show it’s as good as the most expensive. Took more skill and know how. but now one cares about skill. They just care how much you spent, and well, That’s pointless and not for me. This is a game I can’t play.

Maybe I will make Bonsai Trees or something.

1 Voice Squelched

Posted onAuthorTruXter1 Comment

I was writing a book a while back “How the internet was won” .
I was explaining what I see happening and what could happen with the internet. Most of it was just me posting ideas and hoping I would go back later and clean it up. but now. I have lost the heart to even try. Because it is all coming true. From monopolizing the internet on us, to spying on us to learn how to confine us. To us making our own internet and hiding in what I called “the outweb”. but it came to a flaw. The way they persecute everyone and say that freedom fighters are identity thieves, The outweb would have been everyone who wanted freedom, but also surrounded with dirty people that no one really wants to associate themselves with. The problem there is we would be forced to censor the outweb, or all be considered “one of them”. You know that mainstream media would have said it was full of graphic illegal images and a bunch of corrupt death fetish freaks.

I’m crushed to say, the whole sopa thing, was just a name to use while they enslave the internet, one group of people at a time, in a manor that doesn’t scare everyone. Since Sopa failed, everything they had in plan, is happening anyway, using other laws to make it happen anyway.

All of these illegal arrests. all of the illegal deportations. All of this seizing of personal property from people who are not even in the country that is persecuting them.

Television tells you now what is cool. Don’t believe me? look at a Facebook. It sucks everyone complains about it yet everyone is still there. And everything on Tv and on the radio promotes Facebook. While Facebook gets your information willingly from you. Where you go, what you do, what you like, who you associate with.

April first 2012, I will be disconnecting myself from the internet. I can’t partake in this free realm gradually become just a media input device. I’m dropping my phone. I am dropping my computers. I am closing down all but three of my websites. They are paid in full for the next seven years. So they will still sit as they are.

Soon, there will be no place for people in countries with insane government, to say “hey, someone helps u, our country isn’t like the mainstream media says it is we are being mistreated” Soon there will be no place for you to sell your own personal music online and make a an income on your works, without signing with some major label that will end up making three times your income while you still make exactly what you would have made without them, because after all, we all know who controls all of this anyway. Don’t we?

I will be back next year to see how things went.

1 voice squelched.